Based on experimentation during the previous academic year, Alma generated documentation for a new method of inventorying the equipment in the Digital Media Services loan program. By using the category inventory tool within the loan management system, advisors are able to correct errors in equipment names, equipment categories and capture a time-stamped record of the equipment asset tag. The process was faster and generated more actionable data on the over 2,800 items that were inventoried.
Simultaneously, Alma pilot tested the use of the built in help desk ticketing system for broken or missing equipment. This system had not been used to its greatest potential previously, but the DMS permanent staff are eager to use it to streamline the process of assessing equipment, resolving issues and tracking repeated problems.
The combination of all of this additional data will reinforce recommendations for equipment repair or repurchase.
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