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Digital Media Services Student Advisor Training

In order to train the 30 to 50 students who work within Digital Media Services, the team of five permanent staff use a two-pronged approach with both online and in-person training. The in-person training can only happen once each year based on the needs of the University, but online training is accessible throughout the year, except when it is updated at the end of each summer.

This year, the team of supervisors elected expanded the breadth of the online training (created in Articulate Studio 13) and allow the depth of training to take place in the in-person training days in August and in training activities throughout the semester.

Alma was in charge of adding new information on student services, emergency procedures, as well as a comprehensive picture of where their position impacts the University and its departments as a whole. Alma researched these areas, collaborated with the team on what was worthwhile to include and assembled the information using engagements, videos, narration and quizzes. Alma also scripted, produced and edited a comprehensive set of situational videos and engagements illustrating positive customer service.

During our in person training Alma designed several activities for students to do which tied to the topics that were added to online training. These topics ranged from watching and discussing the FBI Active Shooter video, role playing customer service scenarios, and collaborative communication/storytelling games.

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iPads and Mobile Computing in Education

This presentation has gone through three incarnations, and each of the three has been a different experience.

There are two programs at Loyola University Chicago that involve iPads or other tablets being issued to students, specifically for course work. All told, Alma has prepared and delivered five such presentations and developed an in-depth online training and support resource for anyone interested in using a tablet or mobile device in their courses.

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Atomic Learning Pilot Workgroup – Subject Matter Expert

In an effort to transition from on-ground training and support to online, self-paced training and support, Loyola University Chicago entertained working with several repositories of video tutorials. When it was time to begin a pilot of one service, Atomic Learning, Alma was integrated in to the core workgroup as a Subject Matter Expert on student use of online, video-based software support.

The group was charged with reviewing system strengths and limitations and assessing the impact of those limitations on our planned implementation of the system. Throughout the pilot Alma encouraged the student workers she supervises to use the system for individual enrichment and for the academic support of our clients. At the end of the defined pilot time the group gathered feedback from students, faculty and staff on their use of the online-learning system. After the survey was closed, Alma assessed quantitative response from survey of system users, coded qualitative responses and compiled survey results in an executive summary to guide higher-level leadership in decision to adopt the system.

After the adoption of Atomic Learning, Alma assisted in the development and implementation of comprehensive marketing schema to target students, faculty and staff via print and electronic media, events and organizations.

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Can We Help You? Video for Loyola DMS

Annually, there are massive updates to the online training courses for the Digital Media Services student workers. While planning media to highlight the vast array of equipment available through the department’s Equipment Loan Program, the team of supervisors differed in their ideas for what the video in training should look like.

Alma created storyboards for the three video variations and shot the footage for all of the videos simultaneously. Then she edited the video to each of the storyboard specifications. The video below is meant to promote the use of the equipment loan program because of its equipment selection and the friendliness of the staff. While students are not supposed to remember the entire list of equipment pieces, they should walk away with the impression that we have just about anything they need.

Alma shot the video using a Canon EOS 5D Mark II. She edited the footage using Adobe Premiere CS6 with titles from Adobe After Effects CS6.

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Video Competencies Online Courses

October 2012 – May 2013, as Digital Media Specialist at Loyola University Chicago

Alma planned, developed and created a multi-tiered curriculum on Video Production. Using Articulate Studio 8, the short tutorials were made of powerpoints combined with narrative media and multimedia interactions and short assessments. Alma did have the assistance of several part-time staff, one was dedicated to the project for 10 hours per week for three months. A large part of the curriculum development involved teaching those who assisted with the development of the training media.

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Digital Media Specialist: Loyola University Chicago

Loyola University Chicago: December 2011 to September 2016

While working in Digital Media Services, under Loyola’s ITS department, there are many opportunities to reach out to students of all majors, faculty in all colleges and staff from all departments. By encouraging the use of digital media and technology, Alma feels that DMS encourages the development of a more well-rounded digital citizen in all members of the Loyola Community.

In addition to her regular duties, which are listed below, Alma has undertaken many other initiatives and projects detailed throughout this CV.

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Learning Specialist: Media-Based Academic Support

Oakton Community College: September 2010 – December 2011

Alma supervised and scheduled tutors for all Foreign Languages, Computer Topics, Humanities and Social Sciences courses. She participated in a team with other supervisors in developing and implementing quarterly training activities for all tutors.

Alma developed and provided asynchronous in-services on technology topics for the staff and administrators of the Learning Center. She investigated and proposed an online tutoring platform and integrated other technology resources into daily operations. Alma also provided basic maintenance to the on-site computers and copy machines. She maintained the online tutoring schedule and all other contents of the Learning Center website and marketed Learning Center events.

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SI/SLA Program Administrative Organization in Blackboard CE 8

In the highly regimented Supplemental Instruction and Structured Learning Assistance programs there is a lot of paperwork.

This communication between students, SI and SLA leaders, faculty and staff helps the program grow through suggestions and comments. In addition it also allows the program coordinator to ensure a somewhat standardized student experience across SI/SLA Leaders. In the past, Cleveland State’s program used hard-copy weekly reports, this lead to large binders and folders and confusing files as well as late submissions.

Alma designed an assessment in the the Tutoring and Academic Success Centers’ Blackboard community, it remained open for a full week so student workers could fill in their paperwork and submit it on time, from any computer. This regimentation helped the staff develop a routine and allowed the program Coordinator to do her review of these reports all at once. Staff were also able to complete the report more quickly as the original report was scaled down to fit into an electronic format and more quantitative metrics were involved.

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Technology Implementation Specialist, Tutoring and Academic Success Center

As part of my Graduate Assistant role at the Tutoring and Academic Success Center, Alma had the opportunity to provide technology in-services and implement tools for the organization of the entire tutoring staff (which ranged from 60 to 90 students).

AlmaI focused on finding technology tools that would increase efficiency and communication amongst staff and faculty while not jeopardizing the confidentiality of student records. She implemented those tools with the support of the TASC Coordinator and provided training and support for the use of the tools to the tutors and involved faculty members. Alma also organized the use of social media to increase visibility to students and edited a short promotional video on the programs, which is still in use.

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