Alma provided support to customers by making recommendations, answering questions, wrapping purchases and retrieving items. Most of the clientele of the store were impressed by the thoughtfulness of her recommendations, and valued her opinion as an educator-in-training.
Alma performed and oversaw transactions from initial store greetings to sale and delivery of items, including requests for items to be delivered to parents while children were distracted. She performed inventory upkeep and ran reports, and also balanced the register, created daily deposits and maintained store appearance and stockroom organization. On multiple occasions Alma trained new hires on the operation of the Point of Sale system and customer service expectations. Alma was often responsible for opening and closing the store, and full operations without on-site management.
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